Institutional factors affecting offshore business process and information technology outsourcing
نویسنده
چکیده
Micro and macro level impacts of offshore outsourcing are far from clear. Thus there are some well-founded rationales for and against offshore outsourcing as well as a number of misinformed and ill guided viewpoints. Using institutional theory as a lens, this paper analyzes the drivers of offshore business process and information technology outsourcing. We examine the mechanisms by which regulative rules, social rules, culturally supported habits and subconsciously accepted rules and customs influence assessment, selection as well as continuation of outsourcing projects. Managerial and policy implications are discussed and directions for future research have been suggested.
منابع مشابه
The Role of Organisational Change Management in Offshore Outsourcing of Information Technology Services _Raman
.................................................................................................................................................. II TABLE OF CONTENTS ................................................................................................................................... III LIST OF FIGURES ................................................................................
متن کاملKnowledge Process Outsourcing
Companies across a broad range of industries are pursuing offshore outsourcing. The wave that started with IT (Information Technology) outsourcing, led to business process outsourcing (BPO) as offshore vendors developed their capabilities and client’s built up relationships with those offshore vendors. With the rise in available skilled and certified workers in key skill areas such as accountin...
متن کاملAntecedents of Onshore and Offshore Business Process Outsourcing
This paper proposes a theoretical framework for adoption of onshore and offshore business process outsourcing (BPO) by firms. Our analysis of data from 244 firms publicly traded in the United States indicates that firms with a stronger information technology infrastructure and business process knowledge are more likely to engage in onshore and offshore BPO. We also find a positive association b...
متن کاملTaking Information Systems Business Process Outsourcing Offshore: The Conflict of Competition and Risk
As Business Process Outsourcing (BPO) moves offshore and now includes Information Systems (IS) Processes, there is a need to consider a combination of the two. This article explores the factors that a multinational organisation considered when it “offshored” its IS business processes to lower-cost destinations. It focuses on determining the driving factors and challenges faced during the offsho...
متن کاملOffshore Business Process Outsourcing - Staying Competitive v Risk?
As the Information Systems Offshoring and Business Process Outsourcing (BPO) phenomena continue to grow and gain popularity, it is becoming increasingly evident that there is a need to consider a combination of the two, that is, Offshore BPO of IS Processes. This paper explores the factors that a multi-national organisation considered when it “offshored” its IS business processes to lower-cost ...
متن کامل